Passionate people making millions of connections a year, across 31 different languages for some of the world’s leading brands, including; Microsoft, EA, CISCO & C4.

Founder & CEO Philip Cassidy identified a market opportunity for the provision of outsourced email handling services and gem was born in 2000. Since then gem has worked with our clients to incorporate all other contact channels; creating contact strategies to meet the needs of an ever-changing customer landscape. 

gem is a multi-channel, multi-lingual contact centre, providing world class customer support to leading  global and national brands. gem is a thought leader in customer experience management and constantly strives to innovate with its people and processes.

At gem the customer experience is at the heart of everything we do and we put our people first. We are dedicated to delivering transformational results for our clients.

"gem really seem to get us, they connect with us, they understand the underlying goals that Tourism Ireland have and they're keen to take these on as their own goals" Gary, Tourism Ireland