“gem has a culture where everyone is encouraged to suggest a better way of achieving success and is prepared to be part of the solution”.

In gem we have grown our business through our dedication to our people and our ability to move incredibly fast.  Our focus on delivering innovative solutions to our clients has helped us grow blue chip brands across various vertical sectors.  We don’t just focus on being more than a contact centre; we are more than a contact centre.  Our people are our client’s people.  We live and breathe our client’s brands as if they were our own. We truly work in partnership with our clients.

We are winning awards and gaining incredible amounts of industry recognition. We have an engaged and passionate workforce, and without them we would not achieve our current levels of success.  We love what we do!

Our award winning team at gem work together to ensure we provide the best service for our clients, their customers and our people.  The passion and energy of all our people ensure a winning, ‘can do’ work ethic.

Over the last 11 years gem has won a number of awards and accreditations on a National, European and Global level.  These have been in recognition of our training, technical innovation, people practices, service delivery and customer service excellence.

The Professional Planning Forum (PPF) 2011

The Customer Contact Innovation Award for Customer Interaction was secured by gem for our new culture of customer interaction.  We engage social media as part of a broader contact strategy for clients, capturing better customer insight and helping to improve the customer experience. 

Gartner Cool Vendor for Business Process Services – 2011

gem’s inclusion in the Cool Vendor report by Gartner highlights our mission to provide excellent customer experience, valuable customer feedback and essential business insight for our clients.  We continue to innovate while we execute on our product roadmap. Our recent moves into the areas of Social Media, Forum Support and Business Analytics are allowing us to deliver a truly revolutionary service that will change the face of customer service and further enhance our market position

Investors in People Gold and Champion Status – 2010

gem has been successful in achieving gold standard for Investors In People (IIP). At the time we were one of only six Northern Ireland companies to gain this achievement. IIP is a business standard sponsored by the Department of Employment and Learning. It measures how we can manage change through the development of our people, promotes continuous improvement. gem first achieved accreditation in September 2006.