2011

Re-accreditation ILM 

EOA – Finalist - Innovation in Outsourcing

CCA – Finalist – Best Multi-channel Programme

ECC & CS Awards – Finalist – Best Outsourcing Partnership

National Training Awards - Large Employer for Northern Ireland Region (through to panel)

2010

Re-accreditation CCA

Awarded Champion Status IIP  

CCA – Finalist - Partnership

2009

NICE Excellence Awards – Winner - Technical Innovation

National Training Awards – Winner - Large Employer Award

European Call Centre Awards – Finalist - Best People Practice

National Outsourcing Awards – Finalist - Outsourcing Professional of the Year

National Outsourcing Awards – Finalist - Outsourcing Contact Centre Provider of the Year

CCA Excellence Awards – Finalist - Professional of the Year

CCA Excellence Awards – Finalist - Action in the Community

Irish Contact Centre Awards – Finalist - Best Customer Service Delivery

UTV Business Eye Awards – Finalist - Employer of the Year

“…the key point that differentiated gem from its competitors… clearly their ‘can do’ attitude” Valerie Sujobert, Manager of Customer Interaction Network, CISCO. 

“For EA what differentiated gem from the competition… they demonstrated an absolute desire to focus on continuous business improvement” Jamie McLellan, Customer Experience Director (EU & Asia), EA – Electronic Arts