gem Solutions
gem's unique technology platform allows us to work in harmony with clients’ in house systems. Our approach is based on easily integrated resilient secure solutions. We have experience of providing full Customer Relationship Management (CRM) solutions across voice, email, web chat and SMS channels with integrations points to client systems for data sharing and contact handling efficiencies (lowering operating costs). We can also work with in-house CRM solutions, integrating these into our contact channel solutions so clients benefit from a true multi-channel secure service.
Our technology infrastructure also provides options for self service solutions to compliment people-oriented services, easily integrating with web servers to provide web based information to voice callers for example.
Working across two sites, and using stringent virus checking systems from a variety of sources, we have proved to our clients that gem can deliver improved technology solutions at a fraction of the cost of internal systems. Our flexibility and focus on harnessing technology to fit clients’ business processes is fundamental in our approach to technology selection, design and implementation.
One of our clients from within the financial services sector commented:
“Our initial expectation was that the project would take up to 6 months to deliver. However from first meeting to going live, gem delivered the service in a staggering six weeks – and all of this was with cutting edge technology that we simply could not afford to implement in-house.”
