Our Clients...
Our client portfolio is made up of a broad range of well-known brands. If you have purchased DVDs, music CDs, video games, accessories or books; or if you send e-messages to your friends, fancied a flutter, needed technical support or searched for love on the internet, you have probably used the products or services of some of our clients.
We pride ourselves in delivering a service that is totally in tune with our clients' business needs.
What our clients say...
gem provides excellent service and is in-line with our strategy. The entire team is very responsive and flexible. gem has the experience and ability to implement and control operations on a bigger scale.
Head of Operations, Technology Company
gem has a solid track record for providing the highest level of customer experience, which made them an obvious choice for us. This expertise is a vital factor in our success and our contract with gem will ensure our customers’ experience is provided by a team that excels in delivering an effective customer-focused service.”
Head of Sales, Telecoms Company
Our arrangment with gem enables us to provide viewer support services for both our existing and new media businesses in one centre. They provide a first class service due to their flexibility and proven expertise in customer contact skills and their robust supporting technology
Deputy Head of Channel Operations, Broadcast Media Company
gem provided a high quality service for our 400,000 UK members. Experienced online customers can be very demanding and as members of a rewards programme they expect a quality service. We worked with gem for 3 years and received a highly professional and cost effective service. The lack of requirement for escalation of queries over this period is testament to the quality of the service provided. The gem team is enthusiastic, responsive and great business partners.
CEO, Online Services Company
