Industry Awards
At gem we strive to achieve awards primarily to pitch and benchmark ourselves against the best companies and practices within the outsourcing and customer services sector. We are very pleased to have been awarded the following accolades:
2009
NICE Excellence Awards – Winner - Technical Innovation
European Call Centre Awards – Finalist - Best People Practice
National Training Awards – Winner - Large Employer Award
National Outsourcing Awards – Finalist - Outsourcing Professional of the Year
National Outsourcing Awards – Finalist - Outsourcing Contact Centre Provider of the Year
CCA Excellence Awards – Finalist - Professional of the Year
CCA Excellence Awards – Finalist - Action in the Community
Irish Contact Centre Awards – Finalist - Best Customer Service Delivery
UTV Business Eye Awards – Finalist - Employer of the Year
2008
2008 Belfast Business Top 50, Belfast Media Group
2008 Finalist Employee Benefit Awards
2007
2007 Winner Regional Award - National Training Awards
2007 Winner Contact Centre World Awards, EMEA
2007 Winner CCW European – Innovation in technology
2007 Gold Award Winner for Best Online Customer Service Team, People in Retail Awards
2007 Deloitte Technology Fast 50 UK & Ireland
2007 3rd CCW World – Innovation in technology
Other Awards
2006 Deloitte Technology Fast 500 EMEA
2006 Deloitte Technology Fast 50 UK & Ireland
2006 Winner Call Centre Manager of the Year CCMA
2006 Winner Excellence in Exporting Award – Belfast Telegraph NI Business Awards
2006 Winner Innovative Use of Technology – CCMA Ireland
2003 Best Outsourced Call Centre – Global Call Centre of the Year
2002 Best Multi-Media Contact Centre Europe
