Media

Web-based and on-demand media are becoming increasingly more popular, consumers are able to access your company’s products 24/7, whether to download music; watch their favourite TV show or update their status on a social networking site.  With this in mind consumers expect to be able to contact your company on demand, 24/7/365 should they have any questions or problems with the product, or want to purchase any of your services or products in a variety of ways – email, chat, voice, web and SMS.

Case Study: Channel 4

Channel 4 transmits almost all of the UK and is available on all digital platforms: terrestrial, satellite and cable, as well as through traditional analogue transmission.

Channel 4 also operates a number of other services including the free-to-air digital TV channels E4, More4 and Film4 and an ever-growing range of online activities at channel4.com, including the broadband service FourDocs and Channel 4's bespoke video-on-demand service 4oD. The Film4 production division produces and co-produces feature films for the UK and global markets.

gem's innovative solutions for Channel 4 cover viewer enquiries, 4oD and New Media

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