Frequently Asked Questions
What does your recruitment process involve?
The process may vary slightly depending on the client or the department you may work for. Generally you can expect the recruitment process to be as follows:
- Application: we will normally ask you to apply online using the website. You can also read the full details of the job description online. Make sure to provide us with the most relevant information you can.
- Shortlisting: this is used to decide if you meet the key criteria for the role. To help us do this, it is important that you detail your relevant skills on your application and make sure you include all relevant jobs you have had.
- Testing: we usually carry out a job test to check your skills for the role. This could be a telephone test for a job on the phone, or an email test for written skills.
- Interview: we will carry out at least one interview to ensure that you have the key skills for the role and to give you an opportunity to tell us all about your previous experience
- References: we contact previous employers to get information on your past performance
What should I wear to work?
Our dress code is smart/casual which means you can wear jeans, trainers and tee-shirts, as long as your overall appearance is smart. Those who have to meet with clients or attend meetings outside gem should wear more business-like clothes such as suits or shirt and skirt/trousers.
What is the workplace like?
Our operational staff sit in clusters in an open plan layout designed to provide adequate personal working space but close enough together to allow easy interaction with their teams. The contact centre has a number of coffee docks throughout, for informal meetings and relaxation
Some clients require their teams to be seated in secure areas to ensure confidentiality but interaction is encouraged during breaks and at lunchtime in the central communal dining area known as ‘bar gem’. Its key features are a bright purple pool table, comfortable seating and PCs for internet surfing during breaks, all of which staff voted to have.
